citizenM Tower of London Reviews, Deals & Photos 2023 - Expedia (2023)

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Overview of citizenM Tower of London

  • Overview
  • Rooms
  • Location
  • Amenities
  • Policies

4.0 star property

9.2/10 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

citizenM Tower of London Reviews, Deals & Photos 2023 - Expedia (6)

40 Trinity Square, London, England, EC3N 4DJ

Guests rated this location 9.7/10 - Exceptional

Explore the area

  • Tower Bridge8 min walk
  • London Bridge12 min walk
  • The Shard17 min walk
  • London (LCY-London City)22 min drive

Room options

About this area

London

CitizenM Tower of London is located in London City Centre, a neighborhood in London, and is near a metro station. Tower of London and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include St. Paul's Cathedral and Covent Garden Market. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or O2 Arena. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location.

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Map

What's nearby

  • Tower of London

    - 2 min walk

  • Tower Bridge

    - 8 min walk

  • London Bridge

    - 12 min walk

  • The Shard

    - 17 min walk

  • St. Paul's Cathedral

    - 10 min drive

Getting around

  • Tower Hill Station - 1 min walk

  • Fenchurch Street Station - 3 min walk

  • London City Airport (LCY) - 22 min drive

Restaurants

  • Liberty Bounds - 2 min walk

  • The Minories - 3 min walk

  • Rotunda Bar & Lounge - 1 min walk

  • Traitors Gate - 1 min walk

  • KFC - 2 min walk

About this property

citizenM Tower of London

4-star hotel near Tower of London

Located close to London Bridge and St. Paul's Cathedral, citizenM Tower of London provides 2 coffee shops/cafes, a bar, and a 24-hour business center. Be sure to enjoy a meal at canteenM, the onsite restaurant. Guests can connect to free in-room WiFi.

Other perks include:

  • Buffet breakfast (surcharge), express check-out, and 8 meeting rooms
  • A water dispenser, express check-in, and multilingual staff
  • Coffee/tea in the lobby, luggage storage, and smoke-free premises
  • Guest reviews give top marks for the bar, central location, and helpful staff

Room features

All 370 rooms offer comforts such as premium bedding and iPads, in addition to perks like laptop-friendly workspaces and air conditioning. Guests reviews say good things about the clean rooms at the property.

Other amenities include:

  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with digital channels
  • Wardrobes/closets, heating, and housekeeping

Languages

English, French

Cleaning and safety practices

Social distancing

Contactless check-in and check-out

Cashless transactions are available for all charges at the property

Guest accommodations are accessible via mobile device

Safety measures

Personal protective equipment worn by staff

This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–11:00 AM for a fee: GBP 16.95 per person

  • 2 coffee shops/cafes

  • A bar/lounge

  • A restaurant

  • Coffee and tea in common areas

  • Snack bar/deli

Restaurants on site

  • canteenM

  • cloudM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk

  • Luggage storage

  • Water dispenser

Guest services

  • Housekeeping on request

  • Multilingual staff

Business services

  • 24-hour business center

  • 8 meeting rooms

  • Computer station

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (select rooms)

  • Bathroom emergency pull cord

  • Elevator

  • In-room accessibility

  • Low-height counter and sink

  • Low-height desk

  • Low-height door lock

  • Low-height electrical outlets in bathroom

  • Low-height view port in door

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  • Roll-in shower (select rooms)

  • Stair-free path to entrance

  • Well-lit path to entrance

  • Wheelchair accessible (may have limitations)

  • Wheelchair-accessible business center

  • Wheelchair-accessible lounge

  • Wheelchair-accessible path of travel

  • Wheelchair-accessible path to elevator

  • Wheelchair-accessible public washroom

  • Wheelchair-accessible registration desk

  • Wheelchair-accessible restaurant

More

  • 100% renewable energy

  • At least 10% of profits reinvested in community & sustainability

  • At least 80% lighting from LEDs

  • Biodegradable stirrers

  • Biodegradable straws

  • Communal living room

  • Comprehensive food waste policy

  • Comprehensive recycling policy

  • Double-glazed windows

  • Eco-friendly cleaning products

  • Humane treatment of captive wild animals

  • Local artist showcase

  • Local culture & ecosystem education

  • Locally-owned & organized tours & activities

  • No plastic drinking straws

  • No plastic soda bottles

  • No plastic stirrers

  • No plastic water bottles

  • Reusable cups only

  • Smoke-free property

  • Vegan dining options

  • Vegetarian breakfast

  • Vegetarian dining options

  • Water dispenser education

Room amenities

Bedroom

  • Blackout drapes

  • Pillowtop mattress

  • Premium bedding

Bathroom

Entertainment

  • 43-inch flat-screen TV with digital channels

  • iPad

  • iPod dock

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)

  • Bulk dispenser for toiletries

  • Desk

  • Eco-friendly cleaning products

  • Eco-friendly toiletries

  • Energy-saving features in guestrooms

  • Heating (climate-controlled)

  • Iron/ironing board

  • Laptop workspace

  • LED light bulbs

  • Mobile key entry

  • Phone

  • Recycling

  • Safe

  • Water-efficient showers only

  • Water-efficient toilets only

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See similar properties

London

London

London City Centre

London City Centre

Hotel

Hotel

Free WiFi

Free WiFi

Guest rating 4.5+

Guest rating 4.5+

Air conditioned

Air conditioned

Family friendly

Family friendly

4 star

4 star

Policies

Check-in

Check-in from 2:00 PM - midnight

Early check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: GBP 29.00

Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival

Guests are recommended to download the property's citizenM mobile app before check-in

Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.95 per person
  • Late check-out fee: GBP 29.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Tax ID - 81.84.09.897.B.06

Onsite parties or group events are strictly prohibited

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Long-term renters welcome

This property uses wind energy, plus eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

No visitors or unregistered guests are allowed at the property after midnight.

We should mention

Only registered guests are allowed in the guestrooms

A car is not required for transportation to and from this property

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM Tower London Hotel

citizenM Tower London

citizenM Tower of London Hotel

citizenM Tower of London London

citizenM Tower of London Hotel London

Citizenm Tower Of London Hotel England

9.2

Wonderful

We verify reviews to ensure the traveler booked with Expedia Group. Travelers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window

Rating 10 - Excellent. 715 out of 1001 reviews" "

10 - Excellent

715

" "10 - Excellent 71%

Rating 8 - Good. 213 out of 1001 reviews" "

8 - Good

213

" "8 - Good 21%

Rating 6 - Okay. 43 out of 1001 reviews" "

6 - Okay

43

" "6 - Okay 4%

Rating 4 - Poor. 14 out of 1001 reviews" "

4 - Poor

14

" "4 - Poor 1%

Rating 2 - Terrible. 16 out of 1001 reviews" "

2 - Terrible

16

" "2 - Terrible 2%

9.2/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Short Hills

Mar 14, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Very cool space. For single traveler it’s a no brainer.

Stayed 5 nights in Mar 2023

8/10 Good

Dean

Traveled with partner

Mar 11, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Self-checkin did not accept my card, had to do manually with staff member. Was charged for a coffee at my paid for breakfast : ( ipad controller for night blind did not work. TV reception did not work adequately, kept dropping off.

Stayed 1 night in Mar 2023

10/10 Excellent

Eric

Traveled with partner

Mar 1, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The bed was huge and comfortable - very well situated for attractions and underground access.

Stayed 3 nights in Feb 2023

10/10 Excellent

Jenee'

Traveled with partner

Mar 1, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Great beautiful property. Super close to the Tower of London and tower bridge, train station right outside the door couldn’t ask for a better location. However, I had a run in with the staff only harassing my husband and at breakfast to verify our room and not doing this to anyone else. For that alone I may not return.

Stayed 2 nights in Feb 2023

10/10 Excellent

Kirsty

Feb 28, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb 2023

10/10 Excellent

Julia Lynn

Feb 25, 2023

Liked: Staff & service, amenities, property conditions & facilities

Great location above the entrance to the underground station. Near London tower but not overrun by tourists. Not a great location for dining but there are a few pubs nearby with decent food if you don’t feel like heading out too far. Hotel info is nice. Rooms are comfortable, probably more so for solo travelers than couples. Lobby is spacious and has a variety of seating option. They have a good cafe/coffee shop/bar so you don’t have to leave to get your morning beverage and can have a cocktail etc in the evening. Prices are reasonable. I would stay here again.

Stayed 3 nights in Feb 2023

10/10 Excellent

Satoshi, Foster City

Feb 20, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Feb 2023

10/10 Excellent

Aderoju

Traveled with partner

Feb 13, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is located in the centre of London, the property was very clean and comfortable. The staff were very friendly and helpful.

Stayed 2 nights in Feb 2023

10/10 Excellent

Julia

Feb 7, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel! Great location, service, and overall vibes.

Stayed 2 nights in Jan 2023

8/10 Good

Nikhil

Traveled with partner

Feb 7, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Nice

Stayed 3 nights in Feb 2023

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