Keystone COUGAR 32BHS Reviews on RV Insider (2023)

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kayla jusseaume

Massachusetts

Reviewed on August 26, 2021

In Sept of 2019 we purchased a brand new 2020 Keystone Cougar 32BHS from camping world. we took it out for one trip in 2019 noticed the black tank flush did not work, contacted camping world and scheduled and appointment, we then closed it up for the season. In April of 2020 we opened it up and like most people started getting it ready for the season. That's when the problems started rolling in. It was a few days before our first trip and i had the camper open all the slide were open, i walked over to the camper and heard a noise that sounded as if the ac was on, the bunkhouse slide somehow turned itself on and was continuously running, to the point where the wires were so tight they would not even move, we had a tech come out before the pandemic and look at it the motor bearings were broken and it would need to be replaced. at this point the pandemic hit and my husband and i had to manually push the slide in and ratchet strap it so we could drive it to camping world. after that occurred the dining room/kitchen slide motor also needed to be replaced because it wasn't working properly the in command center was glitching and not working properly. after that whole situation we eventually got it back, we took a camping trip on a long weekend and it was under 60 degrees out the heat would not turn on, the in command center was frozen there was nothing working on it, we could not make anything function. our fridges thermo fuse broke in the middle of the same trip and we went a whole weekend without a working fridge or freezer, and the slides would not function. we had to manually reboot the whole system. now our battery is not working properly and wont take a charge. i love the layout of this camper it is super family friendly especially if you have a lot of kids, but the problems that i have had with it are not worth it. It could have been designed to have better storage and the kitchen cabinets could have more shelves inside of the cabinet itself. if i didnt have to worry about what is going to break next or worry about something happening it would be a great camper.

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Robert Campbell

Virginia

Reviewed on February 2, 2020

We upgraded to this rv to fit our family. We love the floorplan of this rv. The first trip out the inside refrigerator stopped working trim coming loose everywhere and the black tank flushes didn't work. Needless to say it had to go back for repairs. Getting ready to take back again which will be twice in 12 months. The back jacks have stopped working more trim coming loose and bedroom door coming loose from wall. Be very cautious when buying a cougar half ton 5th wheel!!! I will never purchase a another Keystone product very poor quality!!!!!

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Charlie bowman

Tennessee

Reviewed on August 24, 2019

Bought 2018 cougar 32bhs 4/18. Returned it the same week because it leaked when it rained. Kept it 3 months for the parts that the water ruined. I wanted to return it but camping world would not take it back.first time I used it the grey tank was rusted shut. The handle broke off in my hand. Had to use vise grips to get it opened. November I used the furnace for the first time. It was smoking the fumes would burn your eyes. I called camping world Craig told me it would burn off its normal. It burnt up. Keystone refused to replace the furnace. Said it was lack of maintenance. Refused to fix the grey tank lack of maintenance. Camping world sold me a lack of maintenance camper at a new camper price. I made the statement that who ever was the inspector was that inspected the camper needs to be fired.. I was told by camping world that keystone didn't inspect their campers. Class company. They had my camper for three months and didn't replace the furnace but they did take care of the recall on the furnace. They fixed the recall on a burnt up furnace. Guess they got the warranty money for the recall. The camper is cheaply made. Won't buy nothing from keystone or camping world again. Looking for a quality company. Any suggestions.

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Jimmy Towe

Arkansas

Reviewed on July 8, 2019

We purchased this unit in March 2019. There are no electrical outlets in the main body of the camper. We have tried to get the black water flushing system to work. We left it in the shop for over a month and then went camping and the black tank flushing system still does not work. The refrigerator has had to be replaced three times. Wehave owned three campers and this is by far the worst we have ever had. When you pay out over $35,000 for anything you expect it to be a quality product. I have already told several of my friends to not purchase anything made by Keystone.

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Charlie

Illinois

Reviewed on February 26, 2019

Start off after purchasing had to take in for a big infestation from the factory and spent 4 months going back and forth with the manufacturer to get it taken care of. Once getting it back while testing the flush system it flooded out the inside of the bathroom cabinet and had to fight with them again to get it repaired. I have now owned it for 7 months and have not had a chance to actually use it for camping. As it has been sitting in my shop now getting a chance to go through it I am finding out that they did not clean up any of the left over wood and metal shavings from manufacturing in the process of cleaning it out all the way I filled a small shop vac twice. Now going around it I have been finding shoddy welds all over the structural frame work of the whole trailer and have already found broken welds again I have not used it for camping yet it has only gone back and fourth to the dealership and my house for repairs.

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